Terri Kelly

She had been texting and driving and just didn’t see me. In the accident, my knee was slammed against the inside of the center console so hard I ended up needing a total knee replacement.

Initially, I tried to tough it out, to look at other options, but the pain in my knee was so severe I just couldn’t take it anymore. They ask you about pain on a scale of one to ten? I was at a ten-plus for weeks. During the process with my medical care, they tried to say a pre-existing knee condition contributed to the injury, but Christina would not let it go. She just told me ‘Don’t worry about it, I got this,’ and you know what? She absolutely did!

At one point, I had to go back home to Michigan, and I thought that would be a problem having to deal with all my medical care, the surgery, recovery and everything. Nope. Christina said, ‘We’re still right here with you,’ so it was no big deal. I was able to go back home, get the medical work I needed done there. Even though I was on the other side of the country, it really felt like she was right there. The communication with her and her staff was outstanding, always there when I had a question or a concern, or if there were any issues with receiving the care I needed.

When I think about all the pain I was in, all the decisions that had to be made both in Florida and in Michigan, I’m so glad I had Christina on my side. I didn’t have to worry about a thing but getting better, because whatever came up – insurance issues, doctor problems, medical bills, whatever – I just sent it to Christina, and she took care of it.

Plus, the settlement turned out to be way better than I anticipated.